Customer case
How YellowBeard’s Success with Dobby
How YellowBeard unified service, inventory, and operations to scale efficiently without adding complexity.
Scaling without slowing down
YellowBeard is a leading coffee roaster and vending machine operator, delivering premium coffee solutions to businesses across multiple regions. With a growing customer base and an expanding fleet of coffee machines, YellowBeard’s operations became increasingly complex to manage efficiently.
As expectations around service speed, uptime, and transparency increased, YellowBeard needed a better way to coordinate service, inventory, and operational decision-making across the business.
Context
Growing Complexity, Fragmented Systems
Before adopting Dobby, YellowBeard relied on manual processes and disconnected systems to manage service operations, inventory, and customer data. Technicians, warehouse teams, and management often worked with incomplete or outdated information.
This fragmentation led to delayed service responses, unnecessary repeat visits, inventory inefficiencies, and limited visibility into operational performance. As the business scaled, these challenges began to directly impact customer satisfaction and operational costs.
“Dobby transformed our operations. Our team works more efficiently, customer satisfaction is up, and the business is growing.”
Peter Randow,
CEO, Yellowbeard
Ambition
From Reactive to Proactive Operations
YellowBeard’s goal was to move from reactive operations to a more proactive, data-driven service model. They wanted to reduce manual work, gain real-time insight into their operations, and create a single source of truth across teams.
To support long-term growth, YellowBeard needed a platform that could centralize operations, improve coordination between teams, and scale seamlessly as demand increased.
Ambition
One Platform for End-to-End Operations
By implementing Dobby, YellowBeard consolidated its core operational workflows into one unified platform.
IoT Integration
Real-time machine monitoring enabled early issue detection and preventive maintenance.
Automated Route Planning
Technician schedules were optimized to reduce travel time and improve response rates.
Warehouse Management
Inventory was centralized across locations, including technician vehicle stock, reducing stockouts and overstocking.
Customer Feedback Tools
Service feedback became visible and actionable, supporting continuous improvement.
KPI Dashboards
Management gained real-time visibility into operational performance, service efficiency, and profitability.
Results
Measurable Gains Across Operations
With Dobby in place, YellowBeard significantly improved how its operations run day-to-day.
- Faster service response times and fewer repeat visits
- Improved inventory accuracy and reduced downtime
- Greater transparency across teams and departments
- A scalable operational foundation that supports growth
YellowBeard’s experience highlights the impact of consolidating service, inventory, and operational data into a single platform. With Dobby, they reduced complexity, improved service quality, and built a scalable operation designed for long-term growth.