Customer case
Premium Coffee Group replaces manual workflows with connected operations
How Premium Coffee Group replaced manual workflows with a connected operations platform to gain speed, control, and scalability.
A growing coffee and vending operator
Premium Coffee Group has over 15 years of experience in the coffee and vending industry. Operating across manufacturers, logistics, payments, and sales, the company works within a complex operational landscape that is common across the industry.
As the business grew, so did the number of systems required to run daily operations.
Context
When fragmented systems slow everything down
Premium Coffee Group needed greater control and visibility across operations. The goal was to reduce manual work, speed up processes, and bring data into a single, connected view.
Beyond efficiency, they wanted to create room for innovation. By giving teams access to shared, real-time information, the business aimed to move away from siloed decision-making and toward more collaborative, data-driven improvements.
“The biggest game changer is time and control. We used to be busy managing operational issues, but now we have an intuitive system that automates and optimizes processes, and our customers notice this.”
Sjoerd Van Den Dungen,
CCO, Premium Coffee Group
Ambition
Gaining time, control, and visibility
With Dobby, Premium Coffee Group consolidated operations into one connected platform. Processes that previously took three to five days can now be completed in seconds.
Results
From days to minutes
Monthly sales reports that once required up to a week to prepare are now generated within minutes. Teams have real-time access to operational and financial data, improving control and enabling faster decision-making.
By replacing manual workflows with a unified system, Premium Coffee Group has improved efficiency, increased transparency, and built a foundation that supports continued growth without adding complexity.