Customer Feedback
Real-time insights that matter.
Use customer feedback to uncover issues early, improve satisfaction, and build long-term loyalty.
Teams improve retention rates by up to 40%
with live customer feedback.
Overview
Feedback that drives
better decisions
Customer feedback captured at the right moment helps teams spot issues early, prioritize improvements, and continuously improve service quality.
Real-Time Customer Insights
Collect customer feedback immediately after service to understand satisfaction, uncover recurring issues, and improve service quality across locations.
Identify Trends and Act Quickly
Spot recurring issues and performance patterns early, so teams can address problems proactively before they escalate.
Strengthen Customer Relationships
Show customers their feedback matters by responding quickly, building trust, and strengthening long-term relationships.
Improve Customer Satisfaction
Track satisfaction metrics like NPS over time to benchmark performance, set goals, and continuously improve service delivery.
Drive Loyalty
Use customer feedback to prioritize meaningful improvements that increase satisfaction, retention, and long-term customer loyalty.
Results
Measurable impact from
customer feedback
Customer feedback helps teams improve retention, increase satisfaction scores, and respond faster by acting on issues earlier.
Turn customer feedback
into better service.
FAQ
Answers to common questions about collecting, analyzing, and acting on customer feedback with Dobby.
Feedback is collected through short rating requests sent automatically after a service is completed.
Yes. Teams can respond directly to customers using two-way messaging and track resolution status in one place.
Yes. Satisfaction scores are visible in the dashboard, making it easy to monitor trends and performance over time.
Yes. Identifying and resolving issues early helps maintain strong customer relationships and reduce churn.
Yes. One-tap rating surveys are designed to be fast and unobtrusive, encouraging high response rates.